Privacy Policy

1. Introduction

Squared Sigma, LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered platforms and services, including:

• AppsLauncher.ai — AI-powered application development platform
• Eygent.io — Workflow automation and AI agent platform
• Black Belt Enablement — AI-driven training and certification programs
• Our website and related services

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name
• Account Information: Username, password, profile information
• Payment Information: Billing address and payment method details (processed securely through our payment processors)
• Usage Data: Information about how you use our platforms and services
• Training Data: For Black Belt Enablement programs, we may collect learning progress, assessment results, and certification data
• Communication Preferences: Your opt-in or opt-out status for SMS text messages and marketing communications

2.2 AI and Machine Learning Data

Our AI-powered services may collect and process:

• Application Data: Information about AI applications you create through AppsLauncher.ai
• Workflow Data: Automation workflows and agent configurations from Eygent.io
• Learning Data: Training progress, assessment results, and learning patterns
• Performance Data: System performance metrics and usage analytics

2.3 Automatically Collected Information

We automatically collect certain information when you use our services:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Analytics: Pages visited, time spent, features used, error logs
• Cookies and Similar Technologies: Session data, preferences, authentication tokens

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI-powered services
• Personalization: To customize your experience and provide relevant content
• Communication: To respond to inquiries, send updates, and provide support via email or SMS (where consent has been provided)
• Security: To protect against fraud, abuse, and security threats
• Analytics: To analyze usage patterns and improve our services
• Compliance: To meet legal obligations and regulatory requirements
• AI Improvement: To improve our AI models and algorithms using aggregated, de-identified data

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We do not share your phone number or SMS opt-in data with third parties for their own marketing purposes. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring services
• Customer support and communication tools
• SMS/text messaging delivery providers (e.g., Twilio), solely to deliver messages you have opted into

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections described in this policy.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication mechanisms limit who can access your data
• Regular Audits: We conduct regular security assessments to identify and address vulnerabilities
• Data Minimization: We collect only the information necessary to provide our services
• Employee Training: All team members receive security awareness training

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format

6.2 Communication Preferences

• Marketing Communications: Opt out of marketing emails and notifications at any time
• SMS/Text Messages: Reply STOP to any text message to unsubscribe, or contact us directly to revoke SMS consent
• Cookie Preferences: Control cookie settings through your browser or our consent banner

6.3 AI and Machine Learning

For our AI-powered services, you have additional rights:

• Transparency: Request information about how AI models use your data
• Opt-out: Choose not to have your data used for AI model training
• Human Review: Request human review of significant AI-generated decisions

7. SMS / Text Message Communications

Squared Sigma, LLC uses Twilio to send SMS text messages to customers and contacts who have explicitly opted in. This section describes our text messaging practices and your rights.

7.1 Opt-In

You may opt in to receive text messages from us by:

• Checking the SMS consent box on our contact form
• Providing written or verbal consent to a Squared Sigma representative

By opting in, you consent to receive text messages at the mobile phone number you provide, which may include appointment reminders, service updates, follow-up communications, and promotional messages related to our services. Consent to receive SMS messages is not a condition of purchase.

7.2 Message Frequency

Message frequency varies based on your activity and preferences. You may receive up to a reasonable number of messages per month. We will not send unsolicited bulk messages.

7.3 Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent unless you opt back in. You may also opt out by contacting us directly at [email protected] or calling (888) 651-2362.

7.4 Help

Reply HELP to any message for assistance, or contact us at [email protected].

7.5 Message and Data Rates

Standard message and data rates may apply depending on your wireless carrier plan. Squared Sigma is not responsible for any fees charged by your carrier.

7.6 Data Sharing for SMS

Your mobile phone number and SMS opt-in status are used solely to deliver text messages you have requested. We do not sell, share, or disclose your phone number to third parties for their own marketing purposes. Your information is shared with Twilio only as needed to transmit messages on our behalf, subject to Twilio's privacy policy.

7.7 Supported Carriers

Our messaging service supports most major U.S. wireless carriers. Carrier support is not guaranteed for all providers. Message delivery may be affected by your carrier's network policies.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain records of SMS opt-in and opt-out status as required by law

When we no longer need your information, we securely delete or anonymize it. Opt-out records may be retained indefinitely to ensure we honor your preferences.

9. International Data Transfers

Our services are operated primarily in the United States. If you are located outside the United States, please be aware that information we collect may be transferred to and processed in the U.S. By using our services, you consent to the transfer of your information to the U.S. We take reasonable steps to ensure that any international data transfers comply with applicable laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at [email protected].

11. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your information. Third-party services we may integrate with include Twilio (SMS delivery), Google reCAPTCHA, and analytics providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website with a revised "Last updated" date
• Sending email notifications to registered users where required

Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or want to update your SMS preferences, please contact us:

14. Legal Basis for Processing (EU/UK Users)

If you are located in the European Union or United Kingdom, our legal basis for processing your personal information includes:

• Contract: Processing necessary to provide our services
• Legitimate Interest: Improving our services and preventing fraud
• Consent: For marketing communications, optional features, and SMS messaging
• Legal Obligation: To comply with applicable laws

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your information in accordance with applicable law.